Last updated: January 2026
1. About our service
We provide domestic cleaning services as described on our website. All cleaning is carried out personally and with reasonable care and attention. Services are provided on an agreed date and time, subject to availability.
2. Bookings
Bookings can be made via our website, email or phone. By making a booking, you confirm that the information you provide is accurate and that you agree to these Terms & Conditions.
3. Pricing
All prices provided are estimates and are based on the information supplied at the time of booking. Final pricing may vary depending on: the size of the property its condition access and layout any additional services requested. Any price changes will be discussed and agreed before work begins.
4. Payment
4.1 Payment details will be confirmed at the time of booking. Payment is accepted by bank transfer unless otherwise agreed. A service is considered paid once cleared funds have been received.
4.2 Payment must be made from the date of booking up to the day of the cleaning service. We accept payment by bank transfer or cash. Full payment is required no later than the day of cleaning.
5. Cancellations & rescheduling
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may be charged at our discretion.
6. Access to the property
Clients are responsible for providing safe and reasonable access to the property at the agreed time. If access cannot be gained, the booking may be treated as a late cancellation.
7. What is included
Services include cleaning tasks appropriate to the type of service booked, as outlined on the website at the time of booking.
8. Health & safety
We reserve the right to refuse or stop work if conditions are unsafe or unsuitable, including but not limited to:
9. Satisfaction & issues
Your satisfaction is important to us. If you are unhappy with any part of the service, please notify us as soon as reasonably possible so the matter can be discussed.
10. Liability
We are fully insured. While all reasonable care is taken, we cannot be held responsible for: pre-existing damage normal wear and tear items not identified in advance as fragile or valuable. Our liability is limited to the cost of the cleaning service provided.
11. Changes to these terms
We may update these Terms & Conditions from time to time. The version published on our website at the time of booking will always apply.
12. Contact
If you have any questions about these Terms & Conditions, please contact us using the details on our website.